Frequently Asked Questions
What is your return policy?
Our return policy allows you to return any unused and unopened product within 30 days of purchase. Please note that certain products may be non-returnable and non-refundable due to hygiene or safety reasons. For more information, please refer to our Returns and Refunds page.
How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track your order on our website or through the courier’s tracking system. If you are unable to locate your tracking number, please reach out to our customer support team.
Can I cancel my order?
We understand that circumstances may change, and you may need to cancel your order. If your order has not been processed and shipped, you can contact our customer support team and request a cancellation. However, if your order has already been shipped, we are unable to cancel it. In such cases, you can initiate a return once you receive the product.
How do I update my shipping address?
If you need to update your shipping address, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request if your order has not been processed and shipped. However, if your order is already in transit, we may not be able to update the address.
Do you offer international shipping?
If your country is not currently eligible for international shipping, we apologize for the inconvenience. However, we are constantly working to expand our shipping capabilities and hope to offer our services to more countries in the near future.
About ruwaizo
ruwaizo is a leading ecommerce platform that offers a wide range of digital and physical products. With our user-friendly interface and secure payment system, shopping with us is convenient and safe. Our mission is to provide our customers with the best online shopping experience by offering high-quality products and exceptional customer service.